Get assistance with Health Insurance claims

Our claims assistance team can take care of your worries, while you rest and recover. Just submit your details on the below, or call us from your registered mobile number and we will guide you step-by-step through the rest. Alternatively, you can also write to us at from your registered email id.

*Policybazaar is acting only as a facilitator and claims settlement shall be at the sole discretion of the Insurer.

Emergency - cashless

In case of an emergency, it's important to have your health registration card / policy copy ready. Don't worry, you can access the same by logging in to your `MyAccount` section.

Our executives will also be able to help you with any relevant procedures during .

Emergency - Reimbursement

In the emergency situations where you are unable to find a networked hospital and urgently need medical supervision, you can get your treatment done at a hospital of your choice and file for a reimbursement later. For such cases, certain important things are to be kept in mind.

Inform your insurer as soon as possible, and no later than 24 hours of admission To be eligible to file a claim, hospitalisation has to be for at least a period of 24 hours

Planned - Cashless

Upon being advised for hospitalisation, it is recommended that you to get in touch with your Policybazaar claims assistance executive or directly with your insurer to guide you through the process of selecting a hospital where you can get cashless services.

You can also use the links below to find a hospital where your insurer provides cashless services:

Planned - Reimbursement

Though most cases of planned hospitalisation are served in a cashless manner through networked hospitals, you can always chose to get your treatment done at a non-networked hospital and file for a reimbursement claim.

Make sure to plan properly and inform your insurer in advance for all such cases. Our claims experts will be happy to guide you through the steps.


A health card is a card that comes along with the Health Policy. It is similar to an Identity card. This card would entitle you to avail cashless hospitalization facility at any of our network hospitals. A health card mentions the contact details and the contact numbers of the TPA. In case of a medical emergency, you can call on these numbers for queries, clarifications and for seeking any kind of assistance. Moreover, you need to display your health card at the time of admission into the hospital